1. Consultation and suitability assessment
Before the treatment we review your current condition, previous procedures, expectations and daily care routine. Where a case goes beyond cosmetic services or calls for a medical opinion, we refer you appropriately.
2. Clear information
We explain the scope of the treatment, its estimated duration, the aftercare it needs and how results can vary from person to person. We give no guarantee of a definitive result, of longevity or of medical benefit.
3. Hygiene and equipment handling
Keeping work areas clean, using single-use consumables correctly and preparing equipment appropriately for each service are baseline standards.
4. Privacy
Personal information, images taken during a treatment and service details are never shared without consent. Where a service calls for privacy, we plan the space accordingly.
5. Product and treatment records
The products used and the steps taken may be recorded where this helps us give accurate aftercare advice. Personal data is handled under the relevant legal notices.
6. Aftercare
After the service we explain what to watch for, the right care routine and, if needed, when to come back for a check. If anything unexpected happens, please contact us.
7. Feedback and corrective action
Feedback about the service experience is recorded and used to improve our processes. Complaints and non-conformities are assessed according to the nature of the service.