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Frequently Asked Questions

What You
Might Wonder

Can I walk in without an appointment?

Because of demand we recommend booking in advance. You can book through the reservation form on our website or by calling +90 (212) 801 1300 · +90 (212) 801 1301.

Which payment options are available?

We accept cash and all major credit cards. Instalment plans are also available on services above a certain amount.

Which languages do you offer service in?

We serve in Turkish, English and Arabic. The comfort of our international guests matters to us.

How do I book a curly-hair cut?

A curly-hair cut takes on average 90–120 minutes. You can pick the time that best suits you from our reservation form.

Do you serve both women and men?

Yes, we serve both female and male guests. There is also a dedicated men's barber section in our salon.

Is there parking?

You can use Mall of İstanbul's large car park. We offer parking validation for guests who shop from our salon.

Do you sell products?

Yes, you can buy the original Kérastase, Davines, Olaplex and Moroccanoil products we use directly from our boutique.

What are your hygiene standards?

All tools are sterilised for every session; towels, gowns and instruments are managed hygienically. The salon is disinfected regularly.

What is your cancellation and rescheduling policy?

You may reschedule your appointment free of charge up to 24 hours in advance. To cancel a reservation, please call us.

Our Corporate Approach

At TEO Beauty Centre we don't view your questions as part of a service process — we see them as the beginning of the trust we build with you. Before, during and after every appointment, our team transparently shares the details of the application and home-care recommendations. Product brand, protocol name, session duration and price are all made clear. Because a well-informed guest is our most valuable advertisement.

Why You Can Trust Us

Our 15+ years of experience, 500+ Google reviews and the official partnerships we hold with world brands are the proof of that trust. Our written hygiene SOPs, sterilised tools between every session and originality-certified products are all part of it. If you couldn't find the answer you were looking for here, please don't hesitate to reach us at +90 (212) 801 1300 or +90 (212) 801 1301 — talk to our team directly and get a quick answer to everything on your mind. We look forward to welcoming you at Mall of İstanbul.